Customer Experience Manager (m/w/d) - E-Commerce - Remote

Job added:

28 August 2023

Application closes:

30 September 2023




Full time


Customer Experience Manager


Our client works in the ERP sector and is looking for a Customer Experience Manager.

Are you a communication talent with an affinity for IT? Do you want to solve problems and collaborate with customers at the intersection of ERP and e-commerce? And all of this within a digital environment surrounded by motivated colleagues? Join them and contribute to winning the hearts of e-commerce customers by providing expert know-how for all inquiries related to our ERP system!

What to expect:

  • Supporting users in the e-commerce realm by utilizing your expertise to solve issues related to store interfaces and marketplaces, in conjunction with our ERP system.
  • Assisting customers with connections to platforms like Shopify, Amazon, Shopware, and other players in the e-commerce marketplace.
  • Identifying common challenges and user issues, actively collaborating with their product team to enhance the e-commerce user experience.
  • Addressing user queries and serving as a bridge to their business departments.
  • Explaining the software's capabilities, troubleshooting through the ticket system, video calls, and phone conversations.
  • Ensuring adherence to their quality standards and being responsible for customer satisfaction.


  • Experience with setting up shops and marketplaces, having established at least one store yourself.
  • Experience with ERP or CRM systems as a user and system administrator (examples: JTL, actindo, odoo, Navision, Billbee, or similar).
  • Well-versed in B2B support and enjoys connecting with customers.
  • Communicate fluently in both English (C1) and German (C1), both written and spoken.

Why this opportunity:

  • Remote-first approach: Choose to work fully remote or in one of their hubs located in various cities.
  • Comfortable working environment: They ensure that the workplace feels like home. Enjoy flexible working hours and the option for remote work.
  • Unique culture and structure: They believe in flat hierarchies, quick decision-making, and respectful communication on an equal footing.
  • Growth and advancement: Numerous career paths and development prospects await you, enabling you to expand your skill set.
  • Future planning: Their permanent employees benefit from subsidies toward their private pension plans, promoting future financial security.


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