Our client works in the ERP sector and is looking for a Customer Experience Manager.
Are you a communication talent with an affinity for IT? Do you want to solve problems and collaborate with customers at the intersection of ERP and e-commerce? And all of this within a digital environment surrounded by motivated colleagues? Join them and contribute to winning the hearts of e-commerce customers by providing expert know-how for all inquiries related to our ERP system!
What to expect:
- Supporting users in the e-commerce realm by utilizing your expertise to solve issues related to store interfaces and marketplaces, in conjunction with our ERP system.
- Assisting customers with connections to platforms like Shopify, Amazon, Shopware, and other players in the e-commerce marketplace.
- Identifying common challenges and user issues, actively collaborating with their product team to enhance the e-commerce user experience.
- Addressing user queries and serving as a bridge to their business departments.
- Explaining the software's capabilities, troubleshooting through the ticket system, video calls, and phone conversations.
- Ensuring adherence to their quality standards and being responsible for customer satisfaction.
- Experience with setting up shops and marketplaces, having established at least one store yourself.
- Experience with ERP or CRM systems as a user and system administrator (examples: JTL, actindo, odoo, Navision, Billbee, or similar).
- Well-versed in B2B support and enjoys connecting with customers.
- Communicate fluently in both English (C1) and German (C1), both written and spoken.
Why this opportunity:
- Remote-first approach: Choose to work fully remote or in one of their hubs located in various cities.
- Comfortable working environment: They ensure that the workplace feels like home. Enjoy flexible working hours and the option for remote work.
- Unique culture and structure: They believe in flat hierarchies, quick decision-making, and respectful communication on an equal footing.
- Growth and advancement: Numerous career paths and development prospects await you, enabling you to expand your skill set.
- Future planning: Their permanent employees benefit from subsidies toward their private pension plans, promoting future financial security.