Our client works in the ERP sector and is looking for a Customer Experience Manager.
Are you a communication talent with an affinity for IT? Do you want to solve problems and collaborate with customers at the intersection of ERP and e-commerce? And all of this within a digital environment surrounded by motivated colleagues? Join them and contribute to winning the hearts of e-commerce customers by providing expert know-how for all inquiries related to our ERP system!
- Supporting our client's users in the ERP core area, using your expertise to solve problems with email and printer connections in conjunction with ERP systems and assisting them in overcoming software-related challenges.
- Assisting customers with data imports through CSV and APIs.
- Collaborating with their product team to address common pitfalls, and user issues, and enhance the user experience in the ERP Core.
- Addressing typical user queries and serving as a liaison to their business departments.
- Explaining the software's capabilities and troubleshooting problems through email, ticket systems, and phone communication.
- Ensuring adherence to quality standards and taking responsibility for customer satisfaction.
- A strong IT affinity. You understand the distinction between POP3 and IMAP, possess SQL knowledge and can configure network printers with CUPS.
- Initial experience with API platforms like Postman.
- Familiar with ERP or CRM systems as a user and system administrator (e.g., JTL, actindo, odoo, Navision, Billbee, or similar)
- Comfortable with B2B support or enjoys customer communication.
- Can communicate fluently in both English (C1) and German (C1), both in writing and speech.
Why This Opportunity:
- Remote-first approach: Choose to work fully remote or in one of their hubs located in various cities.
- Comfortable working environment: They ensure that the workplace feels like home. Enjoy flexible working hours and the option for remote work.
- Unique culture and structure: They believe in flat hierarchies, quick decision-making, and respectful communication on an equal footing.
- Growth and advancement: Numerous career paths and development prospects await you, enabling you to expand your skill set.
- Future planning: Their permanent employees benefit from subsidies toward their private pension plans, promoting future financial security.